Our Privacy Statement

This privacy policy sets out how East Coast Chimney Sweep (ECCS) uses and protects any information that you give us when you use this web site and/or contact us..

East Coast Chimney Sweep is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

East Coast Chimney Sweep may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been reviewed and is effective from April 2018 in accordance with the General Data Protection Regulation 2018 (GDPR).

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping, reminders etc
  • We may use the information to improve our web services
  • We may rarely send promotional email about new services or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other web sites

Our web site may contain links to other web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Finally

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the General Data Protection Law 2018 (GDPR). If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect or delete any/all information at your request.

If there is concern that data is not being properly handled, complaint can be made to;

Information Commissioner’s Office,
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF